Help and guidance
Questions, answered clearly.
Everything you need to know about shopping, shipping, returns, and caring for your beauty accessory.
When will my order ship?
Most orders are processed within 1-2 business days. You will receive tracking by email once your package is on its way.
How much is shipping?
Standard US shipping is complimentary on orders over $75. Available options and exact costs are shown at checkout.
Can I return a beauty accessory?
Unopened, unused products may be returned within 30 days of delivery. For hygiene and safety, opened beauty accessory products cannot be returned unless they arrive damaged or defective.
Are your products authentic?
Yes. Gwen’s Touch is committed to sourcing dependable, high-quality products and clearly representing every item we sell.
How should I store perfume?
Keep beauty accessory in a cool, dry place away from direct sunlight and large temperature changes. A drawer or shaded shelf works well.
Which payment methods do you accept?
Our checkout is prepared for major cards through Stripe and for PayPal. Payment options become active when merchant accounts are connected.